Faq's
- How long will it take for my order to arrive?
All standard orders will be shipped 3 to 5 business days of confirmation from our team that they have received your order.
- How do I place a return or exchange?
we offer returns valid for 15 work days from the date of arrival. As such, you will be responsible for paying for your own shipping costs for returning your item.
- I think I got the sizing wrong on my order, can I exchange it for a different size?
We’re happy to send you the right size and do an exchange! Otherwise, we only replace items if they have arrived defective or damaged. If you need to exchange it for the same item in a different size, send us an email at nagarasenpai@gmail.com
- What payment methods can I use?
Bank Transfer or for paypal ( after check out) send us a massage to nagara@gmail.com
- How can I change delivery address?
Sign in to your account and go to “my account”. On “my account” you can change all your contact information.
- Can I cancel my order?
If you want to cancel your order, please do so as soon as possible. If we have already processed your order, you need to contact us and return the product
- How to contact customer service?
If you have question regarding our online store (ordering, account questions, technical questions), please contact nagarasenpai@gmail.com
- Can I track my order?