Returns and Exchanges

  • Returns & Exchange can be done within 15 days from the date of delivery.

  • The product should be in its new original state.

  • Items on SALE can’t be returned in cash, We can only refund it to your wallet.

  • Nagara Senpai Shop has the right to decline a return request if the product is used, damaged or soiled and the product will be sent back to the customer.

PROCEDURE:

  • To start the return/exchange procedure, you can send a mail to nagarasenpai@gmail.com
  • In the case of refund, once we receive the product in our warehouse and ensure that it is unworn and in its original state, we will issue a full refund the value (except the cost of shipping)
  • Once the refund is declared, you will receive a confirmation mail.